Our software gives us a complete view of your computer as if we were sitting in front of it, even when you’re using it so as not to disturb. This reduces the amount of time our technician spends asking questions to staff or looking for information.
- Computer name and user account currently logged in.
- External and internal IP address.
- Operating system and Microsoft office version.
- Hardware profile of your system CPU, RAM. Drive capacity and current used space.
- Antivirus, firewall product installed and status.