Our system utilises intelligent tickets created automatically via our smart monitoring software, by phone/text, email or simply press CTRL-F12 and we will be right with you. Smart ticketing is how all IT requests and tasks are handled on any of our plans.
- These tickets allow us to efficiently manage every point in the process from contact until resolution, we also use the data to better enhance our own processes.
- Scheduled tickets, we use these for repetitive tasks and responsibilities your business need. Scheduled tickets ensure tasks that regularly require our resources are never missed.