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Smart Ticketing

Managed IT Services > Smart Ticketing

Smart Ticketing

Our system utilises intelligent tickets created automatically via our smart monitoring software, by phone/text, email or simply press CTRL-F12 and we will be right with you. Smart ticketing is how all IT requests and tasks are handled on any of our plans.

  • These tickets allow us to efficiently manage every point in the process from contact until resolution, we also use the data to better enhance our own processes. 
  • Scheduled tickets, we use these for repetitive tasks and responsibilities your business need. Scheduled tickets ensure tasks that regularly require our resources are never missed.

Emergency IT vs Proactive IT

So, Why Not Just Pay To Fix It When It Breaks?

It’s what’s unknown about break-fix that’s the problem. Ranging from what’s wrong, which resolution path to take (and usually, you have more than 1 option) to the resolution itself. All these equate to an amount of unknown time. 

It can cost you and your business in many cases thousands of dollars.

In the ever-changing world of IT, If you’re not managing all aspects of your IT systems you’re going to get caught out. Our Managed IT plans will cover all critical aspects proactively avoiding operational downtime and dealing with staff support in a timely fashion plus so much more.

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Sick of IT Companies locking you in?

We understand! That’s why we have no lock-in contracts and bill month to month. With YowieIT you have the freedom to leave if we don’t look after you!

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