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Remote Helpdesk

Managed IT Services > Remote Help Desk

Remote Help Desk

On our comprehensive plan we offer unlimited tickets (subject to our fair usage policy) on incidents, problems, requests, and changes. The essentials plan suits the infrequent need for support with reduced hourly rates.

    • Unlimited support on the comprehensive plan via remote control. No bill shock.
    • Over 96% of issues can be resolved remotely with no travel time delay.
    • When an on-site visit is required, we charge a reduced hourly rate or flat rate when you’re subscribed to our essential, comprehensive or server plan.

Emergency IT vs Proactive IT

So, Why Not Just Pay To Fix It When It Breaks?

It’s what’s unknown about break-fix that’s the problem. Ranging from what’s wrong, which resolution path to take (and usually, you have more than 1 option) to the resolution itself. All these equate to an amount of unknown time. 

It can cost you and your business in many cases thousands of dollars.

In the ever-changing world of IT, If you’re not managing all aspects of your IT systems you’re going to get caught out. Our Managed IT plans will cover all critical aspects proactively avoiding operational downtime and dealing with staff support in a timely fashion plus so much more.

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Imagine a World With No Lock in contracts!

Sick of IT Companies locking you in?

We understand! That’s why we have no lock-in contracts and bill month to month. With YowieIT you have the freedom to leave if we don’t look after you!

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