Managed IT - Without Lock-In Contacts!
Yowie IT Managed IT Services, A better way.
Managed IT Services are our commitment to Running your IT
With 18 years in IT support many of our clients needed to have their IT managed pro-actively. They wanted security, downtime minimisation, predictable costs for budgeting and to free their time micromanaging IT requests. With the flexibility to cover just 1 or all of your devices, Simply choose which plan and/or add-on for a flat monthly rate per system.
Workstations and Laptops
The Features
Below are the features of our workstation and laptop management products, in plain English!
For workstations and laptops we offer 2 foundational products. Essentials covers what we believe is essential to any business, Comprehensive covers everything we could think of and then some.
On top of that we have two different levels of service. SLA1 is for normal business hours, SLA2 is for those who need more support coverage with their systems.
Essentials
- Smart Ticketing
- Password Management
- Security Suite
- System Monitoring
- Software Management
- System Profiler
- Mobile Device Management
- Office Mapping
- System Optimisation
- Unlimited Remote Helpdesk
- Remote Support (Billed)
- Onsite Support (Charged Hourly)
Essentials Level 1
- 8:30am - 5:30pm Monday - Friday
- Remote Support ($44 / 30 Minutes)
- Onsite Support ($165 per hour)
Comprehensive Level 1
- 8:30am - 5:30pm Monday - Friday
- Unlimited Remote Support
- Onsite Support ($99 per hour)
Essentials Level 2
- 7:00am - 7:00pm Monday - Friday
- 10:00am - 4:00pm Saturday - Sunday
- Remote Support ($44 / 30 Minutes)
- Onsite Support ($165 per hour)
Comprehensive Level 2
- 7:00am - 7:00pm Monday - Friday
- 10:00am - 4:00pm Saturday - Sunday
- Unlimited Remote Support
- Onsite Support ($99 per hour)
Servers
The Features
Below are the features of our server management products, in plain English!
When the office or company server goes down it usually causes issues to all areas of the business. Sales, Marketing, customer service and operations everything stops. Not anymore…
Servers
- Smart Ticketing
- Password Management
- Security Management
- System Monitoring
- Software Management
- System Profiler
- Office Mapping
- System Optimisation
- Unlimited Remote Helpdesk
- Server Monitoring
- Server Security
- Server Lifecycle
- VM Management
- Native Server Backup
- Weekly Backup Monitoring
- Unlimited Remote Support
- Onsite Support (Charged Hourly)
Our server management package ensures the maximum level of proactive measure is taken to keep your server(s) secured and running without fault for the longest possible time. When there is a fault our systems catch it before it becomes a problem and we notify you and have a number of mitigation options in place.
Server Level 1
- 8:30am - 5:30pm Monday - Friday
- Unlimited Remote Support
- Onsite Support ($165 per hour)
Server Level 2
- 7:00am - 7:00pm Monday - Friday
- 10:00am - 4:00pm Saturday - Sunday
- Unlimited Remote Support
- Onsite Support ($121 per hour)